Events
The greatest opportunity for brick and mortar retail to differentiate and set themselves apart is NOW! Traffic is back and there is more “intender traffic,” (customers who intend to purchase) than ever before. The Omnichannel CX has changed the customer journey forever. Are you providing the experience customers now expect? If not, it is likely you will not get a second chance. The customer has choice.
Join us for an exclusive live, in-person 2-day workshop designed to help brick and mortar retailers around the world take immediate action to adapt to the changing landscape so they can provide a differentiated CX that surges sales. The price for this event is $599 per person.
Workshop Overview
Join us for an immersive workshop where we delve into the latest retail CX trends. Our expert speakers will cover a range of topics and ensure attendees walk away with a blueprint that includes:
- Attracting and hiring top talent.
- Retaining top performers.
- Decreasing employee turnover cost.
- Increasing sales by double digits without spending additional marketing dollars.
- Defining your Unique Sales Proposition (USP). Customer service is no longer good enough; they demand an experience.
- Unleashing the potential of your team through a formal sales performance coaching model.
- And more…
This workshop is designed to provide actionable insights and practical tools that when implemented, immediately improve business operations and sales.
Key Benefits
Attending this workshop will equip you with the knowledge and tools to take your stores to the next level, and provide an enhanced CX. You’ll learn from industry leaders, gain access to exclusive resources, and network with like-minded professionals. Additionally, you’ll receive a comprehensive blueprint and a certificate of completion to showcase your commitment to leading the way in retail by building high performance retail stores.
Special Guests
In addition to your facilitator, Wendi Swanson, we are thrilled to announce that attendees will be introduced to other renowned experts in the field, who will share their knowledge and insights:
- Mark Ryski, HeadCount CEO & Founder, author and retail’s most recognized retail traffic expert.
- Daniel Mendonca, Halight Sales & Marketing Director, LMS leader that enables businesses to unlock the full potential of their learners by providing motivating, gamified, and intelligent learning experiences.
- Bruce Herscovici, Mile End Retail Group Owner & Founder, leading retail strategist, and pioneer in retail innovation.
Their insights and experiences will provide invaluable perspectives that you won’t want to miss. It’s more than a workshop that provides information. We provide resources.